Shipping policy

SHIPPING POLICY
Last updated: September 26, 2026

Thank you for shopping with Copper & Pulse. This policy explains how orders are processed, which delivery options may be available, and what to do if a shipment is delayed.

ORDER PROCESSING
We generally aim to process orders within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays. Processing time is separate from transit time. If there is a significant delay with your order, we will contact you using the information provided at checkout.

WHERE WE SHIP
Available destinations depend on the item and the shipping address. Enter your complete delivery address at checkout to see whether we can ship your order there. If checkout does not offer a shipping method for your address, we cannot accept that order for delivery to that destination. We do not promise delivery to every country or region.

SHIPPING METHODS, COSTS, AND ESTIMATES
The shipping methods and charges available for your specific cart and delivery address are displayed at checkout before you place your order. A free-shipping option, if available, is subject to the conditions shown at checkout. Estimated delivery times depend on the selected method and destination. Any delivery time shown is an estimate, not a guaranteed arrival date. Transit can take longer because of customs clearance, carrier delays, weather, peak periods, or circumstances outside our control.

ADDRESS ACCURACY
Please make sure your name, address, postal code, and contact details are correct before placing your order. If you notice an error after ordering, email us as soon as possible. We will try to help, but cannot guarantee an address can be changed after an order has been processed or handed to a carrier.

TRACKING AND DELIVERY
When tracking is available, we will provide tracking details after your order has shipped. Tracking events can take time to appear or update. Carrier delivery scans do not always mean a package has been handed directly to the recipient; if a package is marked delivered but you cannot find it, check with household members, your building reception, and the carrier, then contact us.

CUSTOMS, DUTIES, AND IMPORT TAXES
For cross-border shipments, customs duties, import taxes, and related fees may be charged by the destination country. Unless checkout expressly states otherwise, these charges are not included in the product price or shipping charge and are the recipient's responsibility. Customs processing may affect delivery time.

DELAYS, LOST PACKAGES, AND SUPPORT
If your order has not arrived within the estimated delivery window, or if you believe it has been lost or damaged in transit, contact us with your order number and shipping address so we can investigate and advise on next steps. Please do not send sensitive payment information by email.

CONTACT
For questions about shipping or an existing order, email Copper & Pulse at 18129921916@163.com.